Hello- I am new to this group, but not new to Exchange (been working on it since v5.5). I wanted to ask if anyone has seen this error message. The Error is Could Not Synchronize record: ##meeting name##: ##AccountName## We are on office365 and i have a case opened already with MSFT on the issue, but wanted to see if anyone had already seen this issue. The repro steps are: 1> How to change password for gmail on mac. have someone send you a meeting request. 2> Accept the meeting request. 3> The error should log within a minute under Sync Errors Here's the error and help would be greatly appreciated:). FYI: Am a Desktop tech that encountered this error for the first time today ( ) Error Code: 'An internal server error occurred. The operation failed., An item with the same key has already been added.' Environment: Mac, Outlook 2016 ( 15.39 [ 171010] ), Mac OS High Sierra 10.13.1, Office 365. Connectivity: Wi-Fi on client side with inline proxy, Status of connection on most days would be described as stressed ( Line utilization is very high in our org. ) [ Location South Africa ] I tried clearing the cache of the calendar, same issue, from what I can see it's a database error. I'm also seeing errors downloading attachments which usually happens as a result of 'poor' connectivity on our end. I'd like to see what results from the call you have with MSFT. Hi There Tim, I just received additional information from my affected user, at home he has a 100mb/ps Fiber line and the issue is present there as well. We are seeing a spike in issues where multiple users report attachments are greyed out, as per the below article MS is still working on it. Just wanted to check if you're seeing anything of that sort on your side, this coincidence shouldn't be overlooked. Calculate length for an entire column in excel mac. We had these issues previously when latency to our 365 mail servers was very high [ over 15000 ms ], the latency right now isn't fantastic, but nowhere near as tragic as previously experienced. Your email address will not be published. Required fields are marked *. The 10.8.5 update is recommended for all OS X Mountain Lion users and improves the stability, compatibility, and security of your Mac. Avast for mac. This update: • Fixes an issue that may prevent Mail from displaying messages • Improves AFP file transfer performance over 802.11ac Wi-Fi • Resolves an issue that may prevent a screen saver from starting automatically • Improves Xsan reliability For detailed information about this update, please visit: For detailed information about the security content of this update, please visit: SHA1 = 5f574ec77678a965f4684d176ec13014d9ffac75. On Windows machines -> Outlook Connection Status. Right now our Avg Resp ranges between 925 ms Foreground and 2313 ms Background. Our tenant to my knowledge is in Ireland, no available tenants on African soil yet which would account for the latency. Regards Mr Mystikal. I also have a user experiencing the same issue. He has a Mac, Outlook 2016, Mac OS High Sierra 10.13.1, Office 365. The user is in California. The error section says: Could not synchronize record: Call to Exchange server [email protected] Details section says: An internal server error occurred. The operation failed., An item with the same key has already been added. According to the user he has this issue with his calendar. He says every time he gets an invite or creates a meeting and after the event is finished or passes the error arrives. Thanks Tanner and everyone who has reported also seeing the issue. According to MSFT, there isn't a fix for this issue at this time, but They are looking into it. Will keep this thread alive if I hear back something. Here is what I am running and also receiving the same error message, so it sounds like it isn't an outlook specific version issue. Outlook for Mac 2016 Diagnostic Log ========================== ========== ========== ========= Outlook for Mac 2016 Build: 16.8.17110100 Activation Type: Subscription Microsoft AutoUpdate Build: 3.0 Mac OS Version: Version 10.13 (Build 17A405) Audience: Insiders_DevMain AudienceGroup: Insiders Channel: DevMain Computer name: [Not Logged] Current Time Zone: America/Los_Angeles Default Profile Name: [Not Logged] Profile Path: [Not Logged] Proxy Settings: [Not Logged].
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